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REFUND POLICY

At TRAILPEAK OUTFITTERS LLC, we are committed to providing you with high-quality women’s shoes (sandals, heels, casual shoes) and a pleasant shopping experience. If you are not satisfied with your purchase, we offer a flexible return policy.

  1. Return Period
    You can apply for a return within 7 days of receiving the goods.

The shoes can be returned regardless of whether they are opened, as long as they meet the return conditions.

  1. Return Conditions
    The product should be in its original condition and not affect resale (the shoes should be clean and free from man-made damage).

Packaging and accessories should be as complete as possible.

  1. Return Process
    Contact customer service to apply for a return:

📧 Email: help@trailpeakoutfitters.shop

📞 Phone: (657) 565-4151

Address: 263 RETREAT LN, BURLINGTON, NC, 27215

Please provide your order number, shoe model, and reason for return. Please return the item to the designated return address and retain the tracking number for tracking purposes.

  1. Shipping Costs: For returns due to size or personal preference, the customer is responsible for the shipping costs (except for special promotional activities).

After the return is completed and confirmed, we will refund the money using the original payment method.

  1. Important Notes: Once the returned item is received and inspected, the refund will be processed within 5–10 business days.

Each purchase is a one-time transaction; returns will not affect the order’s billing terms, but a new order must be placed according to the regulations.